Self-Service - Login instructions

Login Process

1. Access the Login Screen

   • On the Self Service home page, enter your username (without @randolphcollege.edu) and click Next.

2. Microsoft Account Login

   • You’ll be redirected to the Microsoft login page.

   • Enter your full credentials:

     • Username: [your_username]@randolphcollege.edu

     • Password: Your Randolph network password.

3. Optional: Remember Your Account

   • Check the box to remember your account. This step will reduce the need to log in again, though the first step will always be required.

Setting Up Two-Factor Authentication (2FA)

Users who haven’t used their Microsoft account before may need to set up 2FA for added security. Contact the Help Desk if assistance is needed.

Contact the Help Desk

For any issues or questions:

• Phone: 434-947-8103

• Submit a Ticket: Help Desk Support