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WiFi Device Setup

WiFi Device Setup GuideConnecting to Randolph-Wireless General Setup Instructions Open your device's Network Settings. Select Randolph-Wireless from the list of available networks. Log in using...
Password Reset/Account Help

Need to Reset your Password or Forgot Your Password? Try the Microsoft self-service password reset tool   Enter your Randolph email address, fill out the captcha.

Installing Office on your personal Windows Device

Step 1: Check System Requirements Before starting the installation, ensure that your computer meets the minimum system requirements. Key Points: Operating System: Windows 10 or Windows 11 Processor: ...
Installing Office on your personal Mac

Step 1: Sign in to Your Microsoft Account Visit the official Microsoft 365 setup page at https://www.office.com/setup. Steps:

Phone Services

Telephone Services at Randolph College This guide provides detailed instructions for using the telephone services on campus, including phone manuals, extensions, voicemail, and call forwarding. Phone...
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Password Reset/Account Help

Category: Knowledgebase

Need to Reset your Password or Forgot Your Password? Try the Microsoft self-service password reset tool   Enter your Randolph email address, fill out the captcha.   Choose a way to receive a code, ei...

Find Student ID on Portal

Category: Students

How to Find Your Student ID on the Portal Access the Portal:Log in to the Randolph College Portal. Navigate to the Students Tab:Click on the Students tab, then select Student Information System (...

WiFi Device Setup

Category: Knowledgebase

WiFi Device Setup GuideConnecting to Randolph-Wireless General Setup Instructions Open your device's Network Settings. Select Randolph-Wireless from the list of available networks. Log in using...

Printing on Campus

Category: Students

Randolph College provides convenient and eco-friendly printing services for students. Printers and print release stations are located throughout the campus in residence halls, computer labs, and acade...

Self-Service - Login instructions

Category: Logins

Login Process Access the Login Screen On the Self Service home page, enter your username (without @randolphcollege.edu) and click Next. Microsoft Account Login You’ll be redirected to the Mi...

Randolph College Password Policy

Category: Logins

Randolph College Password Policy Effective March 13, 2023 Password Requirements To enhance security, all passwords must meet the following criteria: Length: At least 12 characters Complexity: Mus...

Installing Office on your personal Mac

Category: Knowledgebase

Step 1: Sign in to Your Microsoft Account Visit the official Microsoft 365 setup page at https://www.office.com/setup. Steps: Sign in using your Microsoft account credentials (the one you used to pur...

Cant access internal websites on Randolph Wireless

Category: Network & Wifi

Please check your network settings and make sure you are not pointing at an external DNS like Google (8.8.8.8) or Cloudflare (1.1.1.1). You should be using our internal DNS (10.10.20.13 or 10.10.20.16...

MAC Client VPN Connection Setup

Category: Faculty/Staff

This article explains how to configure the Randolph College VPN connection on a Mac using the built-in macOS VPN client. Applies to: macOS Ventura, Sonoma, and later versionsAuthentication: Username/...

How to Disable Malicious Chrome Notifications

Category: General Support

1. Turn Off Chrome Notifications in Windows Settings Open Settings on your Windows computer. Navigate to System > Notifications. Scroll down to find Google Chrome. Toggle Notifications Off ...

Shared Mailboxes

Category: General Support

In order to maintain consistency and easier management for shared email inboxes, all new shared mailboxes will be created in Microsoft 365. Even if you use Gmail for your Randolph email, all users hav...

Printing Freezes in Foxit PDF Editor

Category: Faculty/Staff

IssueWhen printing from Foxit PDF Editor, the print progress bar freezes and the job never completes. Other applications (like email) print normally. ResolutionFollow these steps to resolve the issue:...