IT Ticket System Help Desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

Logins
Network & Wifi

Articles in this category

Embedding YouTube Videos in Presentations

Due to Randolph College's YouTube access restrictions, you must be logged into your Google account to view embedded YouTube videos. Below are three workarounds to ensure playback during presentations:...
Find Student ID on Portal

How to Find Your Student ID on the Portal Access the Portal:Log in to the Randolph College Portal. Navigate to the Students Tab:Click on the Students tab, then select Student Information System (...
IT Status & Support Websites

Status Pages Randolph College Websites & Services Randolph College Gaming Servers Support Pages

Printing on Campus

Randolph College provides convenient and eco-friendly printing services for students. Printers and print release stations are located throughout the campus in residence halls, computer labs, and acade...
Self-Service - Login instructions

Login Process Access the Login Screen On the Self Service home page, enter your username (without @randolphcollege.edu) and click Next. Microsoft Account Login You’ll be redirected to the Mi...
Share Advisees in Self-Service

Overview Self Service enables faculty members to share access to their advisees with colleagues for collaborative advising purposes. Steps to Share Advisees Log In to Self Service: Navigate to Ad...
Installing Office on your personal device

Download Microsoft Office and run the installer. Once it has finished installing, launch any Office program, log in with your full Randolph email address and portal password. You can have Office insta...
Access Microsoft Mailbox without using Outlook

Some people use GMail for them college account and still need access to a shared Outlook email account. Use the following by replacing "email" with the actual email address you need to access: https:/...
Accessing H Drive Remotely

Prerequisites Ensure you are connected to the Randolph College VPN before proceeding. For guidance on connecting to the VPN, refer to the appropriate VPN setup documentation. Steps to Access Your H D...
Accessing Moodle for the First Time

Welcome to Randolph College! Here's

Connecting to Randolph VPN

To use the Randolph College VPN, you must first register and receive approval to have VPN installed on your device. VPN access requires DUO Security for two-factor authentication. Follow the steps bel...
How to Disable Malicious Chrome Notifications

1. Turn Off Chrome Notifications in Windows Settings Open Settings on your Windows computer. Navigate to System > Notifications. Scroll down to find Google Chrome. Toggle Notifications Off ...
New Employee FAQ

Welcome to Randolph College! Below are answers to frequently asked questions to help new employees get started with campus technology and resources. Password and Account Information How often do I ...
Phone Services

Telephone Services at Randolph College This guide provides detailed instructions for using the telephone services on campus, including phone manuals, extensions, voicemail, and call forwarding. Phone...
Printing Freezes in Foxit PDF Editor

IssueWhen printing from Foxit PDF Editor, the print progress bar freezes and the job never completes. Other applications (like email) print normally. ResolutionFollow these steps to resolve the issue:...
Resolving Calendar Sharing Permission Errors in Outlook

Issue: When attempting to share your calendar in Outlook, you may encounter the following error message: "Policy does not allow granting permissions at this level to one or more of the recipient(s)." ...
Shared Mailboxes

In order to maintain consistency and easier management for shared email inboxes, all new shared mailboxes will be created in Microsoft 365. Even if you use Gmail for your Randolph email, all users hav...
  • Top articles
  • Latest articles
Password Reset/Account Help

Category: Logins

For logging into Randolph College services Please use your full Randolph email address and your Randolph account password.   Need to Reset your Password or Forgot Your Password? Try the Microsoft self...

Find Student ID on Portal

Category: Knowledgebase

How to Find Your Student ID on the Portal Access the Portal:Log in to the Randolph College Portal. Navigate to the Students Tab:Click on the Students tab, then select Student Information System (...

Self-Service - Login instructions

Category: Knowledgebase

Login Process Access the Login Screen On the Self Service home page, enter your username (without @randolphcollege.edu) and click Next. Microsoft Account Login You’ll be redirected to the Mi...

Printing on Campus

Category: Knowledgebase

Randolph College provides convenient and eco-friendly printing services for students. Printers and print release stations are located throughout the campus in residence halls, computer labs, and acade...

Randolph College Password Policy

Category: Logins

Randolph College Password Policy Effective March 13, 2023 Password Requirements To enhance security, all passwords must meet the following criteria: Length: At least 12 characters Complexity: Mus...

IT Status & Support Websites

Category: Knowledgebase

Status Pages Randolph College Websites & Services Randolph College Gaming Servers Support Pages Randolph College IT Support Website

How to Disable Malicious Chrome Notifications

Category: Knowledgebase

1. Turn Off Chrome Notifications in Windows Settings Open Settings on your Windows computer. Navigate to System > Notifications. Scroll down to find Google Chrome. Toggle Notifications Off ...

Shared Mailboxes

Category: Knowledgebase

In order to maintain consistency and easier management for shared email inboxes, all new shared mailboxes will be created in Microsoft 365. Even if you use Gmail for your Randolph email, all users hav...

Printing Freezes in Foxit PDF Editor

Category: Knowledgebase

IssueWhen printing from Foxit PDF Editor, the print progress bar freezes and the job never completes. Other applications (like email) print normally. ResolutionFollow these steps to resolve the issue:...

Access Microsoft Mailbox without using Outlook

Category: Knowledgebase

Some people use GMail for them college account and still need access to a shared Outlook email account. Use the following by replacing "email" with the actual email address you need to access: https:/...

Accessing Moodle for the First Time

Category: Knowledgebase

Welcome to Randolph College! Here's how to access your New Student Orientation on Moodle: Moodle is our online learning platform, and it's connected to your Randolph College Microsoft account. To acce...

Resolving Calendar Sharing Permission Errors in Outlook

Category: Knowledgebase

Issue: When attempting to share your calendar in Outlook, you may encounter the following error message: "Policy does not allow granting permissions at this level to one or more of the recipient(s)." ...