New Employee FAQ

Welcome to Randolph College! Below are answers to frequently asked questions to help new employees get started with campus technology and resources.

How often do I need to change my network password?
You will be prompted to change your password every 365 days.
How do I get an account and password for the administrative applications I will need to use?
Your supervisor will provide you with the necessary login, password, and permissions to access the applications required for your role.

What kind of computer will I be working on?
- Randolph College primarily provides Dell PCs for Windows users and Macs for Apple users.
- Computers are rotated or “trickled” down annually based on needs. Contact your supervisor to check when a newer computer may be available or to request a device.
- Laptops for travel: Staff or faculty who travel frequently should check with their supervisor about department laptops. IT does not directly provide laptops.
What software does the campus use?
- Standardized software includes Microsoft Office 365 for Windows 10/11 and MacOS.
- Latest Internet browser software and antivirus software are installed on all campus computers, with regular updates provided by the IT team.

What classes or workshops are offered on campus?
The Help Desk offers workshops on Microsoft applications as needed. For one-on-one training or to schedule a group workshop, contact the Help Desk:
- Email: helpdesk@randolphcollege.edu
- Phone: ext. 4005
Are off-campus training classes or conferences available?
Check with your supervisor or IT support staff for additional training opportunities or conferences.

Where can I check for the latest campus updates?
Use the college portal at http://inside.randolphcollege.edu/.
- Log in with your network credentials.
- The portal includes time-sensitive alerts, event schedules, dining menus, classifieds, links to e-mail, HR forms, and more.
- Accessible from any internet-connected location.

Are there IT policies I need to be familiar with?
All employees are required to review the college's IT policies before using the network. Please take a few minutes to familiarize yourself with them here.

If you have additional questions or need technical support, contact the IT Help Desk: